Order Enquiries

Where's my order? / I haven't received any tracking info?

Once you have placed your order, we will send you an order confirmation email. Please allow up to 3 working days for dispatch of standard orders before reaching out to us. Once your order has been shipped, we will send you an email with the tracking information so you can check the status of your order. If you have not received your dispatch email with the tracking information after 3 working days, please contact our Customer Service team via our Contact Us page a member of our team will happily look into this for you.

I haven’t received a confirmation email and I placed my order over 24 hours ago, what shall I do?

These sometimes go into the spam/junk folders so please check this first and if you still do not have it, please submit an enquiry to our Customer Service team via our Contact Us page with your name, email address, phone number and delivery address, and we will be able to assist you.

My tracking number isn’t working, what shall I do?

Please allow 24 hours for your tracking number to activate as the number may not be valid until your order is picked up by the courier. If it's still not working, please submit an enquiry to our Customer Service team via our Contact Us page and we will be able to help locate your tracking details.

I have received a faulty item?

We’re so sorry to hear you’ve received a faulty/damaged item. We pride ourselves on providing high-quality products that are designed to last so we’d be delighted to get this sorted for you ASAP!

Please contact our Customer Service team via our Contact Us page within 7 days and send over images detailing the fault, along with your order number and we’d be happy to look into this for you. Please ensure faults are reported to us as soon as possible, from the fault appearing/noticing the fault.

Unfortunately, we are unable to review concerns with an item that was purchased more than 3 weeks ago, unless you’re able to demonstrate that the item was faulty when you received it.

I'm missing an item from my order? / I have received the wrong item?

In the unlikely event that there is an item missing from your order or received the incorrect item, please contact our Customer Service team via our Contact Us page within 7 days.

Please ensure to include:

Your order number
The item you did not receive
The incorrect Item
A clear photograph of the packaging that the order arrived in

Once you have sent over this information, our Customer Service team will be more than happy to get this resolved for you. Unfortunately, we are unable to review concerns with an item that was purchased more than 3 weeks ago, unless you’re able to demonstrate that the item was faulty when you received it.